Cancellation policy

📋 Order Cancellation Policy
Thanks for shopping with us! We understand that sometimes plans change and you might need to cancel an order.
Our Cancellation Options:
If your order has not yet been packaged or shipped, we are happy to process a cancellation for you. To make sure you don't lose any value from your purchase, we offer two great alternatives:
  • 100% Store Credit: Receive a digital gift card for the full amount of your order to use at any time. Our store credits never expire!
  • Item Swap: Switch your item out for a different size, colour, or an entirely different piece from our collection.
Requesting a Full Refund:
If you prefer a direct refund to your original payment method, we can absolutely process that for you. Please note that refunds will be issued minus a $10 administration fee.
Why we have this fee: When an online order is placed, third-party payment platforms (like Afterpay and Shopify Payments) charge small processing merchant fees. These platforms keep those fees even if an order is cancelled or refunded. As a small boutique business, we unfortunately cannot absorb these lost third-party costs for mind-change cancellations, so this small fee simply allows us to break even on the transaction.
Please note: Once an order has been packed or dispatched from our facility, it can no longer be cancelled. You will need to wait for the item to arrive and process it as a standard return.